Embrich was a joy to work with. They did two jobs in two days. Rhonda was a fantastic first point of contact. She was very kind and accommodating. Dustin was so polite and professional. He repaired plumbing at our church and he went above and beyond to make sure everything was repaired successfully. The next day, Chandler and Hunter replaced a water heater. They were polite and efficient. In both cases, communication was on point. Highly recommended.

Did an awesome job

The 2 workers was very skillful and highly experienced. When they replaced my old furnace with a new one. Well, there it is. I also give them high marks in professionalism and courtesy. Keep up the good work.

Absolutely wonderful experience! Plumbing issues can leave a person feeling very vulnerable but there was never a moment when we felt overcharged or upsold. Customer for life!

Called Sunday and by Monday morning they called back and had a crew at my home by 10:30 am. Crew was polite and professional. (April 2023) Just had another plumbing issue (an outside faucet) and once again, they were very prompt in responding. Chandler came out and was professional and very quick. I was on time for another engagement. Another interaction with Embrich: Ched and Dominic came out today (Feb. 2, 2026) to give me an estimate on a new hot water heater. They were both professional and so friendly! The options were clearly explained and I never felt like they were pushing me into something I felt uncomfortable with. I always recommend them to neighbors and friends.

I called early Friday morning and the representative I spoke with was extremely kind and helpful. As soon as I explained that my water was completely off, she immediately moved my issue up as an emergency and scheduled a technician to come out the very same day. Bryan was the technician, and he was GREAT! Very kind, knowledgeable, and thorough. Even though the issue was complex, he took the time to reach out to his manager to make sure he could provide the best solution possible. I really appreciated how patient he was and how willing he was to answer questions from my dad over the phone as well. I also liked that I was given five different repair options at different price points, which made it easy to choose what worked best for me. Overall, this was a very positive experience. The day before, I had another plumbing company come out and that experience was far from great and left me feeling worried. This company completely turned that around and gave me peace of mind.

Very professional, showed up promptly, communicated well, & completed the job as promised in a timely manner. Grateful & thankful for this company and the incredible work they do. Thank you!

Drew was great and friendly !

Dustin and Chandler came out and inspected the areas of concern, and while they couldn’t help, they did provide information on what they thought it was and contact information for someone could help. They were very nice and knowledgeable, and listened to my questions and concerns, as well as loved on my pups! Thanks again guys.

We had a gas line emergency and Embrich treated us like a premier customer even though it was our first time using them. Highly recommend. Their team kept us informed the whole time.

Dustin and Chanlder did great work and were very informative and helpful and polite and professional

Wonderful experience! Our heat went out in the middle of the night after the snow storm and when I called they were able to get out within two hours! Our tech, Joe Z, made sure to explain everything thoroughly before leaving. I’ll make sure to request him for all of our service needs! Thank you Joe!!!

Professional, friendly service.

Dalton and Zach were great. They figured out what ended up being a strang plumbing issue and cleared up the blockage. They cleaned up after themselves and tested to make sure everything was draining correctly.

This is the first “Really Nice “ home I’ve owned and of course I want everything to be just perfect. The crew from Embrich came out and made me feel very comfortable. They called to update me on arrival time, they themselves were clean, well spoken, brought shoe covers, updated me throughout the process. When they were done they left everything spotless. To say I was satisfied with the quality of work is an understatement. The gal in the office Libby called the following day to make sure I was happy with the job. Which I definitely was. I absolutely will use Embrich for any future issues I run into. I highly recommend them! Thank you Embrich for the quality work and excellent customer service!

Seal on the toilet bad drain flow was partly blocked. Water coming up through drain pipe onto the floor from under the toilet. Toilet pulled drain pipe video inspected. Cleaned out drain line to main drop to sewer. Inspected flow. Restored toilet seating. Left area undisturbed, explained and demonstrated all work to me, very courteous and friendly.

My furnace stopped working overnight when it was 10 degrees outside. Embrich sent out Joe and he was extremely professional, friendly, and knowledgeable. He used state of the art equipment to tell me exactly what was causing my problem and then gave me several options so I could choose what was right for me and my family.

I called on a Friday. Got an estimate same Day. Had a new water heater installed the following Monday. Guys were friendly and professional. I would recommend.

Bryan is very knowledgeable about the work He does. He is very thorough and gets the job done in good time. Also he let me know what to get so I can keep my drain clear.

The guys showed up quickly and got right after it . They did a great job . My dog even likes them .

Excellent service all around! Dustin and Dominick were very professional and polite. They handled all my questions and found the best and most efficient way to fix an outside leaking faucet. They worked quickly and seemed to enjoy their work. Appreciate their time and energy to help us out. The company was quick to get us scheduled, and communications were clear and appropriate without being over-bearing. 10/10 would recommend to others!

EXCELLENT CUSTOMER SERVICE AND GOT THE PROBLEM RESOLVED FAST AND ACCURATELY

Came out same day for estimate and install- very happy!

Excellent service and professional, friendly and helpful personnel at this company. Very prompt. Highly recommend.

Had an issue that needed attention promptly, right at end of the year. Ack! Libby was super helpful, walked me through process and set up a same day appointment. Tech arrived during expected window, was friendly, knowledgeable, explained what was wrong and fixed it. Would definitely choose them again.

New Year’s Eve my water heater stopped working & I held out little hope of someone coming out the same day but my experience with your company was my first & I was so pleased. The lady who scheduled a visit was very helpful & accommodating. Dominic & his partner Nick were very kind personable & easy to answer all my questions & inquiries I couldn’t have asked or expected any better service! I will certainly be using Embrich for all my service needs again! Thank u Dominic & Nick great professionals!

Outstanding!

Replaced our water heater in 24hrs. Was very professional and courteous.

Darien was amazing. Showed up on time. Very respectful. He answered all our questions. I would definitely recommend Embrich Plumbing. He fixed the issue within 30 mins and they are coming back next week to have some additional work completed.

Our service technicians were great and I loved the communication! Highly recommend!

Darien serviced our drain problem and layed out a plan to permanently fix the cause. He was very nice & polite. Thank you Darien!!

This company killed it! Had 2 other companies give estimates and I went with Embrich, even though they were higher than the two others they put forth a plan to make sure everything was taken care of the first time, and it was. Had a sewer line that collapsed, they fixed it and everything is now clean out to the street. Job was completed in record time and they cleaned up after. Now my "go to" plumbers and also for heating and cooling. These reviews are real and they deserve the stars they have. Darian, Dalton and Nick were awesome on the job, and the office staff were responsive and polite. Very rare these days.

Darian came out and did an amazing job! We had our sewer line backing up into our basement and he got everything cleaned up and working. He made great recommendations for what to do in the future and wasn't pushy at all. He was extremely polite and professional the entire time. I wish there was more stars.

New AprilAire humidifier system installed. Professional, courteous, & reliable. Will definitely keep this company in our contacts for future HVAC or plumbing work.

Bryan and Ashton were professional and friendly. Bryan explained the changes in the outdoor faucet and how to prep for winter and when spring comes. I highly recommend Embrich Plumbing Company.

Had a collapse in my sewer close to sidewalk. Provided the proper equipment to excavate without a bucket and ensure no further damage to sewer line. Fixed the issue and backfilled. Added accessibility to sewer line in yard to eliminate pulling toilet for camera services in the future, ensuring easier access in future. Everything went smooth and painless. I recommend these guys anyday! They were done same day and in a timely manner.

I had a leaking outside hose faucet. Embrich came out and took care of the job. They replaced the faucet and were very professional. I would recommend Embrich

I had a gutter draining issue and the service tech did a great job trying to unclog the underground pipe. I would recommend having them come out again

Thank God Embrich plumbing ! Came out the same day to drain and sewage work. Technician Darien Guy was awesome friendly and knowledgeable and very professional. I would recommend this company to anyone family and friends. Once again adding to previous post Embrich plumbing are the best! Staff Rhonda very friendly and considerate and technician Dustin Was awesome! He pinpointed the problem right away, very friendly and helpful took time to explain what caused problem and recommend great advice!

Great communication, good technicians and fairly priced.

Drew was vary nice and did a great job . Very happy with his work.

I have to say I wish I would have made an appointment with Embrich Plumbing Co. earlier it would have saved me time and money... The entire process was easy from booking my appointment online till completion. I appreciate the response time, the communication and professional assistance. My specialist Darian was a top notch pro he handled the situation flawlessly and it feels good to know I have a team I can without a doubt call in the future

Highly professional young men! Will recommend them and Embrich again!

They were very professional. Quick and efficient. They explained in detail on what they did and showed me everything after completing. Definitely will use them again with other plumbing issues.

Everyone I dealt with at Embrich was very professional, competent and friendly. The work was done quickly and efficiently. I love my new toilets and my new kitchen faucet! I joined their membership plan without hesitation because it's a great deal for the price. Thank you to Antjuan, Jack and Cory for their kindness to my dog and their hard work.

Been a while since needing a plumber. Called late afternoon Thanksgiving Day and was able to make appointment for next day, today. Spent more than I anticipated, however Jared was professional, answered my questions and explained all the happenings. Plus he seemed to have personality to go along with the customer service aspect of the job. Will use them again for future plumbing upgrades.

Embrich plumbing company response was so amazing to us. Everyone that we spoke to & interacted with was so kind and positive!!! We will be calling on them again in future.. God bless and have a wonderful holiday 🙏

It was great

After an issue with a partially clogged outdoor drain, I called Embrich and spoke with Rhonda, who was very friendly and accomodating. She was able to send someone out the same day, and they were very prompt (early, even). Darien was excellent -- super friendly, knowledgeable, and respectful. He explained what had to be done in order to not damage our pipe, and even though we decided to hold off on the work, he was very understanding. We will definitely call Embrich the next time a plumbing need arises.

Usually my husband or family member has done my plumbing. My husband is no longer physically able to do the work and I didn't want to bother family since I needed a sluggish drain serviced before hosting. I tried another company who was unable to come same day and indicated I would be charged 2 hours of labor in addition to a service fee. I knew the repair wouldn't take long, so didn't think this was reasonable. Fortunately I found Embrich! They were able to come out same day, and their service technician, Darien, was friendly, personable and got the job done in 30 minutes! I was very pleased my sink is now clog free. I have found myself a new company to work with in the future and happy to recommend to others!

This company and the staff are outstanding . Only plumbers i will ever us!!!

The 2 guys were very nice and answered all questions. Very satisfied with the service.

Darien came out and was the most courteous person I have ever met. He listened to me and took charge afterwards. Darien showed me exactly where the clog was in the sewer and took care of it. I can't say enough good things about this company! Don't think twice about calling them for anything they offer.

5 Star Service indeed!!!! Professional, Fast, and the best Techs around🌟🌟🌟🌟🌟

Wow! What a life saver! Darien came out on time and in fact early and saved the day clearing a clog in a pipe! Darien was super professional and extremely polite and did a great job explaining everything as he was doing it. Thank you all so much and Darien you rock!!

Bryan and Ashton were very knowledgeable and patient. Bryan explained what I needed and I was able to understand without it being to technical.

Very quick to get here to evaluate things knowledgeable on findings and very explanatory on matter. Got the ball rolling with the restoration company.

We needed a water heater replacement ASAP and Drew came out the same day we called! Quick, friendly, and affordable. Thank you!

Brad and Ben did an excellent job! I highly recommend EMBRICH. They were quick, responsive and educated.

Had a sewer issue and called Embrich plumbing Co. And they sent out one of their team members, who was able to resolved our issue. I could not have had a better experience with their technician, Darian who was very professional, knowledgeable and respectful. Darian is an example for anyone in the business to follow. THANK YOU Embrich!

Darien by far provided the best service I have ever received from any profession. When he says he truly believes in taking care of the customer, he means it. Embrich Plumbing will be my number one referral for plumbing, HVAC, and electrical needs thanks to his service.

Excellent and trustworthy services. Arrived promptly and explained what the problem was before making repairs

Our sewer line was backed up and we had water in the basement. The guys came out and investigated the issue and were able to give us several different options with how they could fix it. 2 days later and everything is flowing as it should be. This was a really great help right now as we have a family member going through cancer treatment! We will use these guys again!

Darien and Alex arrived on time and took care of our toilet issue. Thanks very much!

Once again, I could not be more pleased with Embrich’s customer service and workmanship. My tech, Dustin, was very knowledgeable and respectful and got the problem figured out and fixed quickly. He also gave me a wonderful recommendation for a restoration company that I am very thankful for. I will 100% call them again if needed.

Man it’s a pleasure to leave a glowing review for a change! So often nowadays, it is not the case. Embrich Plumbing sent out William and Ben, and these guys aside from being consummate professionals, muscled out the old 40 gallons water heater, and went in with a new 40 gallon gas water heater, I believe it was under an hour. Don’t hesitate to call Embrich Plumbing for all of your plumbing needs!

Friendly, knowledgeable staff and on time. Will be using the for our need in the future too.

Every step of the way, from estimate through install went like clockwork. The men made sure we were informed and all options presented, they showed up on time, completed the job efficiently, for even a lower price than the original bid. They reminded us they are available if we have any questions after the fact. We had a reverse osmosis and a separate Halo 5 system installed. We are now lifetime customers!

Dominic was so professional and explained everything very well.

I value the service received from Embrich, especially because they embody integrity in their work. I feel like so many service prices have gone up, but their work ethic and quality has gone down. Embrich handled my plumbing issue with care and integrity from beginning to end.

Able to remove and replace a new water heater tank in the same day of my call on Friday night. Dustin and Cody went above and beyond to address my situation. Thank you very much to your service and dispatch team. Great job.

Very professional. The job was done very well and quickly. Very friendly young man.

Darien did a GREAT job! I wish other companies in this world had such great employees and had Darien's customer service attitude. The world would be a better place. Great service and great price! Thank you Darien!

Drew from Embrich Pluming provided fast and professional service to detect a leak from old water softener and removed it. Drew installed a Halo water softener directly to the in coming water main water line to house and flushed out water heater. Drew also provided tips to clean water faucets from calcium. I'm glad we have such a good company in Maryville Il. I called upon Embrich Pluming once again for a leak in the hallway bathroom sink that was leaking to the bottom of vanity. Drew came out and replaced the old faucet. He is an great asset to the company by his experience as a plumber.

The technician was professional, friendly and did very good work. He diagnosed the problem quickly and shared several repair options.

Dustin was personable, explained everything in detail, and it was an overall awesome experience! 😊 We are beyond pleased with the work of Corey, Nate, Daniel, Darien, Ben and Kevin. They explained what was being done in detail, and were personable and fun!! Also, kudos to Isaac for his perfect descriptions of the installations of the water heater and Halo... and sewer! 🥰

Service licensed plumber Antjuan Parks was very knowledgeable concerning our issue. He took care of our plumbing problem, and we were fully satisfied with the results. Rich & Shari

The appointment was within the next day after our hot water heater quit on us. The technicians were nice and explained everything to us. Would highly recommend

Antjuan was very personable and did a great job.

Upon discovering a water leak originating from my main water line beneath my front yard, I was uncertain of the appropriate course of action after my father and I dug a hole. Embrich Plumbing provided an exceptionally prompt response, dispatching an advisor to assess the situation the following day, as my water supply had already been shut off by my father. Ched, the advisor, not only addressed the primary issue but also accommodated a couple additional minor repairs I requested, exceeding my expectations for what I initially anticipated would be a line repair. He efficiently scheduled the work within two days. Dalton and Nick subsequently arrived, first completing two repairs in my laundry room before proceeding with the outdoor work. Dalton then provided a comprehensive explanation of the repair options, contrasting a localized repair with a complete line replacement. Following a thorough discussion and several phone calls for both them and myself, we opted for a full line replacement due to the existing galvanized piping. Their team demonstrated a genuine commitment to my best interests, even managing to complete the remaining work the following day, which involved arranging for a specialized boring service beneath my slab foundation. Furthermore, Ched proactively followed up to assist with the financing aspect since our original plans changed. Ched, Dalton, and Nick exhibited exceptional professionalism and courtesy throughout the process. I wholeheartedly recommend their services.

I am extremely pleased with the work that Embrich did on my faucet. Dominick was very knowledgeable and knew exactly what he was doing. He was a good communicator and answered all my questions very willingly. He was very hard, persistent, and efficient worker. The faucet looks great and works well without any leaks. I will definitely use Embrich for my future plumbing needs. Thank you Dominick!

Always excellent service !! Timely scheduling, impeccable work, friendly staff and reasonable prices.