The service person, Bryan was very helpful, professional and courtious. He explained everything and provided excellent service.

Excellent fast service! Conner from Emerich is excellent! He has worked on both my a/c and furnace. He’s excellent at sharing the info he fount and how he can repair it. If I had any criticism, I feel they are a little too high priced for me, a 70 yr old widow on a very fixed income.

I had Dalton and Zach here for a few days. They redid all the plumbing on three floors and replaced some bathroom fixtures. They work nonstop and I was impressed with their work. They were very professional and personable.

Drew, Chandler, and Brayden were alll fantastic. Drew got stuck at an emergency plumbing situation today so Chandler and Brayden came instead. They worked well together as a team & even mopped the floor for us when they were done. I did not ask Chandler to do that & he hopped right to it. Drew also made sure to get us the best deal on our repair and made sure that it would be done as affordably as possible. Brayden was extra careful to keep my cats inside and updated me on everything as they worked. I actually took a nap cuz they were so chill & professional. In my opinion, these 3 guys deserve a raise for expert work & customer service. I have worked with a LOT of contractors over the years because of my job & none have been this helpful.

Highly professional young men! Will recommend them and Embrich again!

We were impressed with the crew that came to our home to replace our HVAC system. Worked as a team. They were polite, professional and got the job done. Patiently answered our questions. The office staff was equally supportive. I am happy to recommend them to anyone based on our experience.

I have used Embrich Plumbing for the last 20 years at my house and at my work. I am a property manager for multi-family housing. They have always been very responsive, professional and upfront with their costs. I always suggest Embrich Plumbing!

Dereon did a great job. Very efficient and great customer service.

I had a fantastic experience with Embrich Plumbing! Darien and Jack were incredibly quick, efficient, and provided outstanding customer service from start to finish. What I initially thought was going to be a major plumbing emergency turned out to be a simple, fast fix thanks to their expertise. Not only did they handle the issue with professionalism and ease, but their pricing was also unbeatable. It’s rare to find a company that combines skill, speed, great service, and affordability all in one. I highly recommend Embrich Plumbing and will definitely be using them again in the future!

I needed a toilet reset ASAP and Embrich Plumbing was able to accommodate me with same-day service. Dustin called to let me know he was on his way, and even offered to bring me coffee!! He arrived promptly and assessed the situation, offering a couple of different solutions to my problem. H helped me pick the most efficient and went to work. The work was done in a professional manner and the bathroom may have been cleaner when he left than when he arrived. I have used Embrich Plumbing in the past and will continue to do so for their professional services.

Very precessional and got the job done. We had a wonderful experience with the team members.

Call them out for a leak in my ceiling. Quickly found and resolved. Was a bad toilet seal. Had them replace 2 tub/shower valves. Outstanding professionalism from all 3 employees. Kind courteous, answered all my questions. Outstanding work.

Prompt and professional technicians. I will always use Embrich for my plumbing needs.

Embrich was timely, professional, and got the job done! Thank you Brian, Cliff, and Darien for going the extra mile for me!! 👏🏻👏🏻

Bryan Cascallares did a great job! He explained everything thoroughly and was great to work with. I would highly recommend him.

The guys at embrich do a great job in all service departments. I always say people are fast to leave bad reviews on places but never fast to write good ones. Their 4.9 star review with 1200+ reviews speak for itself. I myself as someone who takes pride in skilled labor appreciates the quality of work the installers have done and they made sure every seal was sealed and all of the products were tuned properly (AC and heater) and all precautions were done properly and they cleaned up their area and made it look better than it was when they arrived. Thanks again.

Our whole experience with Embrich was an amazing. They helped not only get thru the issue but also scooped sewer line for us to help prepare for future issues. They were very friendly and efficient.

Bryan was very professional and knowledgeable. Worked quickly and did a great job.

Our church (Victory Baptist Church of Cahokia) needed some assistance in the trade of plumbing. I called to make an appointment and I was greeted by a lady who was upbeat, a good listener and knowledgeable as well! Chandler was our technician: honest, personable, hard working young man. He faced several obstacles during the job, but he did not quit and got the job done nonetheless. I was gladly impressed and I will certainly be using this company in the future!

Extremly friendly didnt try to upsell. Probably the nicest most profesonal company I have worked with. Went step by step and went through a while inspection to see what the problem was. Very helpful walking us through getting finaced.

Embrich plumbing called me with a free HVAC inspection for their 25th anniversary. Hannah was very friendly and polite as I told her my heat pump had just completely failed a few minutes before her call. She set me up with a service call THE VERY NEXT DAY! The next day I got a call from another very friendly and polite employee to confirm that Connor would be at my house in just a few hours. Connor was one of the best technicians I’ve ever worked with. Very knowledgeable, very efficient, great diagnostic skills, very patient with in explaining the problems and my options. He found the issue, blown circuit board, got the part and had the heat back on before the end of the day. His advice was very much appreciated and we look forward to meeting Rich for a free quote on an updated system. Embrich has excellent customer service and the nicest employees you could hope to work with! I would recommend them to anyone who expects the highest quality of service and products from their HVAC contractor. KEEP UP THE GOOD WORK EMBRICH!

Rich came and helped us through the process of replacing our furnace and AC unit. He was friendly and knowledgeable. Took a lot of stress off of us!

They did a fantastic job on our sewer problem! We had problems since day one! Stack was broke, toilet not vented and pipe backed up, breaks in the line, it’s been a hassle! They found the Source of the problem and handled it. (Everyone else wanted to do exploratory surgery on the foundation slab, the problem was in the back yard, be careful who you hire!) After 2 years we FINALLY have functional flow and great water pressure, with no back ups! Thank You Guys! K & J! Highly Recommend!

This company is very exceptional. They responded to an emergency call on a Friday evening, 2/14/25. The young man that came out knew his stuff. Too much to fix that night. 2/18/25 a representative from the company came out and evaluated the situation and gave a bid on repairs and replacements. We set up for the company to come following Monday, 2/24/25 to do repairs and replacements. It was a 2 day job and each day the young men who came to the house were respectful, hard workers, and new what they were doing. They removed old parts. We did nothing. Couldn't ask for better service. The ladies from the office were very pleasant when they called and were very happy to answer my questions. Great company.

We just had our tub and shower remodeled, and the crew did an outstanding job. They were professional, punctual, and clearly knew what they were doing. The workmanship is top-notch, and they kept everything clean and organized throughout the project. Communication was clear from start to finish, and the final result exceeded our expectations. I wouldn’t hesitate to recommend them.

Bryan was amazing! He took the time to explain what was wrong and what to look out for.

Quick and helpful!

Technician Cody came in a very time manner to help us with a cracked pipe that was spraying water all over our crawl space. He was very polite, friendly and helpful (even on a Friday night after hours).

Excellent service. We had a plumbing emergency and they had folks at our home quickly. Polite. Knowledgable. Explain everything as to new system of tankless water heater and softener. Highly recommend. DB and RB

Service was prompt and thorough. Ashton showed up within the service window and was polite and knowledgeable.

Kevin and Nick are very nice and professional! I would recommend him and this company to all my friends and family!

Chandler provided excellent service without any guess work on the part of the customer. He was extremely professional and polite while explaining the details of the services he provided. He installed a new sump pump and fixed a toilet leak.

Amazing job well done, toilets 5 of them, showers 5 of them , sinks 5 of them and a kitchen sink. Cody and his helpers made me very proud of the work done on my home. Thank You 🥰.

Very satisfied!! Impressed with the integrity of this company. We've called on them twice...first to relocate the plumbing for our laundry room and to install a tankless water heater. Then we needed them again when the sewer clogged...it was a holiday night 5pm, we only have one bathroom. They were here in 20min...worked till 9pm and got it fixed. Amazing!!!

The staff were polite and professional from the initial scheduling all the way through the work. They explained what they would do and then did it. They did an excellent job cleaning up. They were consistent in wearing foot covers and being neat. We have a lot of child gates for all our kids and they were very consistent in always making sure they were closed again after passing through. The took out the old water heater without causing damage and the new work looks great. The new water heater is working as promised. We have used multiple local plumbers and have been quite disappointed with all of them. Embrich plumbing has been by far the best. Wish we had found them first. Also loved their no interest financing arrangement.

Embrich was a joy to work with. They did two jobs in two days. Rhonda was a fantastic first point of contact. She was very kind and accommodating. Dustin was so polite and professional. He repaired plumbing at our church and he went above and beyond to make sure everything was repaired successfully. The next day, Chandler and Hunter replaced a water heater. They were polite and efficient. In both cases, communication was on point. Highly recommended.

Did an awesome job

The 2 workers was very skillful and highly experienced. When they replaced my old furnace with a new one. Well, there it is. I also give them high marks in professionalism and courtesy. Keep up the good work.

Absolutely wonderful experience! Plumbing issues can leave a person feeling very vulnerable but there was never a moment when we felt overcharged or upsold. Customer for life!

Called Sunday and by Monday morning they called back and had a crew at my home by 10:30 am. Crew was polite and professional. (April 2023) Just had another plumbing issue (an outside faucet) and once again, they were very prompt in responding. Chandler came out and was professional and very quick. I was on time for another engagement. Another interaction with Embrich: Ched and Dominic came out today (Feb. 2, 2026) to give me an estimate on a new hot water heater. They were both professional and so friendly! The options were clearly explained and I never felt like they were pushing me into something I felt uncomfortable with. I always recommend them to neighbors and friends.

I called early Friday morning and the representative I spoke with was extremely kind and helpful. As soon as I explained that my water was completely off, she immediately moved my issue up as an emergency and scheduled a technician to come out the very same day. Bryan was the technician, and he was GREAT! Very kind, knowledgeable, and thorough. Even though the issue was complex, he took the time to reach out to his manager to make sure he could provide the best solution possible. I really appreciated how patient he was and how willing he was to answer questions from my dad over the phone as well. I also liked that I was given five different repair options at different price points, which made it easy to choose what worked best for me. Overall, this was a very positive experience. The day before, I had another plumbing company come out and that experience was far from great and left me feeling worried. This company completely turned that around and gave me peace of mind.

Very professional, showed up promptly, communicated well, & completed the job as promised in a timely manner. Grateful & thankful for this company and the incredible work they do. Thank you!

Drew was great and friendly !

Dustin and Chandler came out and inspected the areas of concern, and while they couldn’t help, they did provide information on what they thought it was and contact information for someone could help. They were very nice and knowledgeable, and listened to my questions and concerns, as well as loved on my pups! Thanks again guys.

We had a gas line emergency and Embrich treated us like a premier customer even though it was our first time using them. Highly recommend. Their team kept us informed the whole time.

Dustin and Chanlder did great work and were very informative and helpful and polite and professional

Wonderful experience! Our heat went out in the middle of the night after the snow storm and when I called they were able to get out within two hours! Our tech, Joe Z, made sure to explain everything thoroughly before leaving. I’ll make sure to request him for all of our service needs! Thank you Joe!!!

Professional, friendly service.

Dalton and Zach were great. They figured out what ended up being a strang plumbing issue and cleared up the blockage. They cleaned up after themselves and tested to make sure everything was draining correctly.

This is the first “Really Nice “ home I’ve owned and of course I want everything to be just perfect. The crew from Embrich came out and made me feel very comfortable. They called to update me on arrival time, they themselves were clean, well spoken, brought shoe covers, updated me throughout the process. When they were done they left everything spotless. To say I was satisfied with the quality of work is an understatement. The gal in the office Libby called the following day to make sure I was happy with the job. Which I definitely was. I absolutely will use Embrich for any future issues I run into. I highly recommend them! Thank you Embrich for the quality work and excellent customer service!

Seal on the toilet bad drain flow was partly blocked. Water coming up through drain pipe onto the floor from under the toilet. Toilet pulled drain pipe video inspected. Cleaned out drain line to main drop to sewer. Inspected flow. Restored toilet seating. Left area undisturbed, explained and demonstrated all work to me, very courteous and friendly.

My furnace stopped working overnight when it was 10 degrees outside. Embrich sent out Joe and he was extremely professional, friendly, and knowledgeable. He used state of the art equipment to tell me exactly what was causing my problem and then gave me several options so I could choose what was right for me and my family.

I called on a Friday. Got an estimate same Day. Had a new water heater installed the following Monday. Guys were friendly and professional. I would recommend.

Bryan is very knowledgeable about the work He does. He is very thorough and gets the job done in good time. Also he let me know what to get so I can keep my drain clear.

The guys showed up quickly and got right after it . They did a great job . My dog even likes them .

Excellent service all around! Dustin and Dominick were very professional and polite. They handled all my questions and found the best and most efficient way to fix an outside leaking faucet. They worked quickly and seemed to enjoy their work. Appreciate their time and energy to help us out. The company was quick to get us scheduled, and communications were clear and appropriate without being over-bearing. 10/10 would recommend to others!

EXCELLENT CUSTOMER SERVICE AND GOT THE PROBLEM RESOLVED FAST AND ACCURATELY

Came out same day for estimate and install- very happy!

Excellent service and professional, friendly and helpful personnel at this company. Very prompt. Highly recommend.

Had an issue that needed attention promptly, right at end of the year. Ack! Libby was super helpful, walked me through process and set up a same day appointment. Tech arrived during expected window, was friendly, knowledgeable, explained what was wrong and fixed it. Would definitely choose them again.

New Year’s Eve my water heater stopped working & I held out little hope of someone coming out the same day but my experience with your company was my first & I was so pleased. The lady who scheduled a visit was very helpful & accommodating. Dominic & his partner Nick were very kind personable & easy to answer all my questions & inquiries I couldn’t have asked or expected any better service! I will certainly be using Embrich for all my service needs again! Thank u Dominic & Nick great professionals!

Outstanding!

Replaced our water heater in 24hrs. Was very professional and courteous.

Darien was amazing. Showed up on time. Very respectful. He answered all our questions. I would definitely recommend Embrich Plumbing. He fixed the issue within 30 mins and they are coming back next week to have some additional work completed.

Our service technicians were great and I loved the communication! Highly recommend!

Darien serviced our drain problem and layed out a plan to permanently fix the cause. He was very nice & polite. Thank you Darien!!

This company killed it! Had 2 other companies give estimates and I went with Embrich, even though they were higher than the two others they put forth a plan to make sure everything was taken care of the first time, and it was. Had a sewer line that collapsed, they fixed it and everything is now clean out to the street. Job was completed in record time and they cleaned up after. Now my "go to" plumbers and also for heating and cooling. These reviews are real and they deserve the stars they have. Darian, Dalton and Nick were awesome on the job, and the office staff were responsive and polite. Very rare these days.

Darian came out and did an amazing job! We had our sewer line backing up into our basement and he got everything cleaned up and working. He made great recommendations for what to do in the future and wasn't pushy at all. He was extremely polite and professional the entire time. I wish there was more stars.

New AprilAire humidifier system installed. Professional, courteous, & reliable. Will definitely keep this company in our contacts for future HVAC or plumbing work.

Bryan and Ashton were professional and friendly. Bryan explained the changes in the outdoor faucet and how to prep for winter and when spring comes. I highly recommend Embrich Plumbing Company.

Had a collapse in my sewer close to sidewalk. Provided the proper equipment to excavate without a bucket and ensure no further damage to sewer line. Fixed the issue and backfilled. Added accessibility to sewer line in yard to eliminate pulling toilet for camera services in the future, ensuring easier access in future. Everything went smooth and painless. I recommend these guys anyday! They were done same day and in a timely manner.

I had a leaking outside hose faucet. Embrich came out and took care of the job. They replaced the faucet and were very professional. I would recommend Embrich

I had a gutter draining issue and the service tech did a great job trying to unclog the underground pipe. I would recommend having them come out again

Thank God Embrich plumbing ! Came out the same day to drain and sewage work. Technician Darien Guy was awesome friendly and knowledgeable and very professional. I would recommend this company to anyone family and friends. Once again adding to previous post Embrich plumbing are the best! Staff Rhonda very friendly and considerate and technician Dustin Was awesome! He pinpointed the problem right away, very friendly and helpful took time to explain what caused problem and recommend great advice!

Great communication, good technicians and fairly priced.

Drew was vary nice and did a great job . Very happy with his work.

I have to say I wish I would have made an appointment with Embrich Plumbing Co. earlier it would have saved me time and money... The entire process was easy from booking my appointment online till completion. I appreciate the response time, the communication and professional assistance. My specialist Darian was a top notch pro he handled the situation flawlessly and it feels good to know I have a team I can without a doubt call in the future

They were very professional. Quick and efficient. They explained in detail on what they did and showed me everything after completing. Definitely will use them again with other plumbing issues.

Everyone I dealt with at Embrich was very professional, competent and friendly. The work was done quickly and efficiently. I love my new toilets and my new kitchen faucet! I joined their membership plan without hesitation because it's a great deal for the price. Thank you to Antjuan, Jack and Cory for their kindness to my dog and their hard work.

Been a while since needing a plumber. Called late afternoon Thanksgiving Day and was able to make appointment for next day, today. Spent more than I anticipated, however Jared was professional, answered my questions and explained all the happenings. Plus he seemed to have personality to go along with the customer service aspect of the job. Will use them again for future plumbing upgrades.

Embrich plumbing company response was so amazing to us. Everyone that we spoke to & interacted with was so kind and positive!!! We will be calling on them again in future.. God bless and have a wonderful holiday 🙏

It was great

After an issue with a partially clogged outdoor drain, I called Embrich and spoke with Rhonda, who was very friendly and accomodating. She was able to send someone out the same day, and they were very prompt (early, even). Darien was excellent -- super friendly, knowledgeable, and respectful. He explained what had to be done in order to not damage our pipe, and even though we decided to hold off on the work, he was very understanding. We will definitely call Embrich the next time a plumbing need arises.

Usually my husband or family member has done my plumbing. My husband is no longer physically able to do the work and I didn't want to bother family since I needed a sluggish drain serviced before hosting. I tried another company who was unable to come same day and indicated I would be charged 2 hours of labor in addition to a service fee. I knew the repair wouldn't take long, so didn't think this was reasonable. Fortunately I found Embrich! They were able to come out same day, and their service technician, Darien, was friendly, personable and got the job done in 30 minutes! I was very pleased my sink is now clog free. I have found myself a new company to work with in the future and happy to recommend to others!